GreySkies AIOps Service Assurance Platform offer comprehensive AI-driven observability and automation for multi-technology Service Provider networks
Unlock timely insights with our Unified Analytics Platform, merging Real-Time Streaming and Intensive Complex Data Analytics. Real-Time Streaming Analytics offers minute-level anomaly detection on thousands of data streams, integrated with dashboards and automation. Meanwhile, Intensive Complex Data Analytics processes batch data hourly and daily, supporting custom analytics and machine learning models, all seamlessly integrated for actionable insights. This is central to the GreySkies approach to Data Analytics.
One of the critical features of the GreySkies platform is its ability to leverage the vast amounts of collected data streams into actionable intelligence. This can take many forms, from scalable performance alerts based on complex boolean logic, to root-cause analysis (RCA), all the way to Machine Learning based Anomaly Detection. Data Analytics and Machine Learning form the core of our platform's capability to deliver actionable insights.
The GreySkies Service Assurance platform natively supports multi-tenancy, enabling Managed Service Providers (MSP) to manage the performance of their enterprise customer services from one unified platform. It allows MSPs to monitor the performance of its customers’ key services and instrument KPIs to take necessary actions upon meeting pre-defined conditions, customized for each tenant’s SLA. MSPs can extend network visibility to their customers, enabling them to view their own dashboards and KPIs. Multi-Tenancy ensures that all users have the necessary access while maintaining data separation and security.
A Service Provider service assurance requirements spans technical and business domains. GreySkies AIOps Platform supports not only the Network and Service Level KPIs, but it can also ingest Call Detailed Records, Billing Records, and Customer Care Logs, to provide comprehensive observability for the Service Provider. This is critical for effective OSS/BSS operations.
GreySkies Dashboards and Reports are highly customizable, enabling users to create their own views using a multitude of widgets including Charts, Tables, Gauges, TopN Widgets, Maps, and Topologies, with the ability to overlay data from various sources on any widget.
Being able to test the quality of the network services offered to customers is critical to network troubleshooting and provides an important complement to the variety of passive data collected from the network. In addition to common active probing tests such as TWAMP, Ping, etc., GreySkies AIOps platform offers a Software-Defined fully programmable virtual probe that can be designed to follow the Service Provider specific requirements. Synthetic Testing, combined with Data Analytics, ensures comprehensive network visibility.
.svg)
.svg)
