AIOps Correlation of Customer Metrics and Degradation

Customer experience metrics (RTT / Packet Loss) elevated beyond the norm. Upon detection of a deteriorated critical KPI(s), the Greyskies Service Assurance platform automatically notifies the Service Operation Center (SoC). The platform will generate a customized report containing all KPI dependencies from various service supporting functions enabling easy localization of the issue to a specific service element(s) or network element(s).

Pain Points

Reacting only upon receiving customer complaints
Lack of ability to understand root cause of customer complaints
Performing damage control with the customers

Benefits

Become proactive not reactive
Quickly localize and troubleshoot issues
Protect Your Brand

Data Sources

Customer Experience Probes or DPI CDRs
Critical KPIs (Errors, etc.) Performance System(s)
Trouble-Ticketing System

Workflow

Customer experience KPI degradation detected
Trouble-Ticket Generated
Automatic customized report generated
Rapid Localization of the root cause

Stakeholders

Service Operations Center
Operations Team

Other use cases

Real-Time Customer Notifications of Incidents with AIOps

Reduce Customer Complaints and Repair Times to Protect Your Brand.

AI-Driven Network Automation and Remediation

Boost Customer Satisfaction and Efficiency by Addressing Issues Early.

Automated Incremental Capacity Management

Enhance Network Performance: Less Congestion, Better Service.